Terms and Conditions – IciBici Ceramics

Last updated: 04.10.2025

Welcome to Icibici Ceramics. By contacting us to purchase our products, you agree to the following terms and conditions:

1. About Us

Icibici Ceramics produces and sells handmade ceramic products. Each piece is unique and may show small variations in color, shape, or size, which are part of its artisanal nature.

2. Orders

Orders are made by contacting us via email or through the contact form available on our website. Once we confirm availability and price, the order is considered accepted.

3. Payments

Payments are made by bank transfer. IBAN and payment details are provided after order confirmation. The order will only be shipped after full payment has been received.

4. Shipping

We ship to the address provided by the customer. Delivery times depend on the courier and destination. Shipping costs are communicated before order confirmation. We are not responsible for delays once the package has been handed to the courier.
For further details, please see our dedicated Shipping Details page.

5. Returns & Cancellations

As required by EU law, customers purchasing from within the European Union have the right to cancel and return their order within 14 days of receiving the goods, by contacting us directly. The product must be returned unused, in its original condition and packaging. Return shipping costs are the responsibility of the customer, unless the product is faulty or damaged on arrival.

6. Liability

We are not responsible for damages or losses caused by misuse of the products or delays in delivery due to courier services.

Contact

For any questions, please contact us at: icibiciceramics@gmail.com.